Domestic/Standard Delivery/Handling Charges
All orders are charged a flat rate of $5.00 for priority USPS and/or FedEx ground shipping within the United States (all 50 states).


Once you have placed your order, your VISA or MASTERCARD will be charged for the items and appropriate shipping and handling charges.  All items will be sent USPS priority mail. An e-mail will be sent with your order confirmation and tracking number. All items are in stock, unless otherwise noted, and will be shipped within 1-3 business days.

There is a $10.00 charge for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during the checkout process.

We currently ship within the U.S.A. to verified addresses. No P.O. Boxes please.

Canada
Orders to Canada are charge a flat rate of $14.95USD for USPS shipping. Please contact us for express service. All shipments are subject to receiving country's customs, import fees, VAT taxes, etc. and are to be paid by the recipiant.

International Shipping
International shipping charges are $25USD per order plus $1USD per additional item. All international orders are shipped via Global Priority Mail and/or Global Express Mail. All shipments are subject to receiving country's customs, import fees, VAT taxes, etc. and are to be paid by the recipiant.

Rush Delivery
Express delivery service is available for the continental U.S. for a flat $28.00. Orders for express delivery/overnight services must be received by 2pm E.S.T. to be shipped the same day. Orders received after 2pm E.S.T. will ship the following day (except Sunday). Express delivery service not available for Alaska and Hawaii.
 
Return Policy/Return Shipping
Our goal and priority is to ensure your 100% satisfaction with your purchase. If for any reason you are not satisfied with your purchase, Emmy and Ally.com will return/exchange any item* within 14 days of reciept of your shipment. Refunds, minus shipping charges, will be issued toward the credit card the purchase was made on. All returns/exchanges must be in original packaging, with all tags attached. Any items returned in less than perfect condition will be sent back at the customer's expense. Please enclose a copy of your original invoice.

Exchanges due to customer error (ie. picked wrong color or size) will be charged actual shipping costs. If you have any questions or concerns, feel free to contact us at info@emmyandally.com.
 
*Custom embroidered gifts are not returnable.

Please notify us by email before returning an item.
You may return to:

Emmy and Ally Inc.
c/o Carol Crissy
640 S. Washington Blvd.
Sarasota, FL 34236

RA# (please email us prior to your return for an RA number)